FULL-TIME
Spa Manager
Join our team and help redefine aesthetic medicine in New Jersey.
Ethos Aesthetics + Wellness is a distinguished high-end medical spa dedicated to providing top-tier aesthetic and wellness services. We combine medical expertise with luxury spa amenities across our New Jersey locations.
THE ROLE
Key Responsibilities
Team Leadership & Development
- Recruit, train, and lead a team of aestheticians, medical assistants, and support staff
- Provide ongoing coaching, mentorship, and performance feedback to foster a high-performing and motivated team
- Provide written quarterly reviews for staff
Operational Excellence
- Implement and maintain operational standards, policies, and procedures to ensure seamless spa operations
- Monitor inventory levels, supplies, and equipment maintenance to ensure uninterrupted service delivery
Guest Experience & Satisfaction
- Set and uphold the highest standards for guest service, ensuring each client receives personalized attention and a memorable experience
- Handle guest feedback and complaints with professionalism and efficiency, seeking resolutions to enhance satisfaction
Sales & Revenue Growth
- Develop and execute sales and marketing strategies to drive revenue growth, including retail sales, package promotions, and memberships
- Monitor financial performance, budgets, and key performance indicators (KPIs), implementing corrective actions as needed
Compliance & Safety
- Ensure compliance with all regulatory requirements, including licensing, health, and safety standards
- Oversee sanitation, sterilization, and hygiene practices to maintain a safe and clean spa environment
Product & Treatment Knowledge
- Stay updated on the latest advancements in skincare and aesthetic treatments to provide informed recommendations to clients
- Collaborate with suppliers and medical professionals to introduce new products and services
- Ensure all staff are trained and able to speak about the various treatments and products
Administrative Duties
- Manage scheduling, appointment bookings, and oversee client records and documentation in compliance with privacy laws
- Prepare reports, budgets, and financial statements for regular review and analysis
Additional Responsibilities
- Perform any other duties as assigned by the management from time to time, contributing to the overall success of the spa
QUALIFICATIONS
What We're Looking For
Required
- Proven experience in spa management, preferably in a high-end medical spa or luxury spa environment
- Strong leadership and team-building skills, with a track record of achieving performance targets
- Excellent communication, interpersonal, and customer service skills
- Proficiency in spa management software and MS Office suite
Preferred
- Bachelor's degree in Business Administration, Hospitality Management, or a related field
- Certification or background in aesthetics or skincare
- Previous experience with medical aesthetic treatments or procedures
APPLY NOW
Apply for Spa Manager
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