Job Title: Front Desk Receptionist – High-End Medical Spa
Location: [Specify Location]
Employment Type: [Full-time/Part-time]
About Us:
Ethos Aesthetics and Wellness is a distinguished high-end medical spa known for providing top-tier aesthetic and wellness services. Our state-of-the-art facility combines medical expertise with a luxurious spa environment to deliver exceptional experiences for our discerning clientele.
Job Summary:
We are seeking a polished and customer-focused Front Desk Receptionist to be the welcoming face of our spa. As the first point of contact for clients, you will play a crucial role in creating a warm and inviting atmosphere. Your exceptional organizational and interpersonal skills will contribute to the overall success of our spa.
Key Responsibilities:
1. Warm Welcome and Check-In:
- Greet clients with a friendly and professional demeanor, ensuring a positive first impression.
- Efficiently check-in clients for their appointments, confirming necessary paperwork and providing any required information.
2. Appointment Scheduling and Coordination:
- Manage the appointment booking system, ensuring accurate scheduling of services and consultations.
- Coordinate with service providers to accommodate special requests or changes to appointments.
3. Client Communication:
- Handle phone calls, emails, and in-person inquiries with professionalism and courtesy, providing accurate information regarding services, availability, and pricing.
4. Retail Sales and Product Knowledge:
- Assist clients with retail product selection, providing detailed information on skincare products and recommendations based on their needs.
- Process sales transactions accurately and efficiently.
5. Maintain a Tidy and Organized Front Desk Area:
- Ensure the reception area is well-presented, organized, and clean at all times.
- Monitor and replenish supplies as needed, including brochures, marketing materials, and refreshments.
6. Administrative Support:
- Assist with administrative tasks, such as filing, data entry, and appointment confirmations.
- Collaborate with management and other team members to ensure smooth daily operations.
7. Client Records and Privacy:
- Maintain confidentiality of client information and ensure compliance with privacy laws and regulations.
- Accurately update and manage client records and documentation.
8. Handle Guest Inquiries and Reservations:
- Provide information about spa services, packages, and promotions, guiding clients in making informed decisions.
- Assist with booking additional services or making reservations for special events.
9. Additional Responsibilities:
- Assist in special projects or tasks as assigned by the management from time to time, contributing to the overall success of the spa.
Qualifications:
- Proven experience in a front desk or customer service role, preferably in a high-end spa or hospitality setting.
- Exceptional communication and customer service skills, with a professional and welcoming demeanor.
- Strong organizational and multitasking abilities.
- Proficiency in computer systems and software, including scheduling and point-of-sale systems.
Preferred Qualifications:
- Knowledge of skincare products and services.
- Previous experience in a high-end medical spa or luxury hospitality environment.